TERMS AND CONDITIONS
These general conditions of sale (hereinafter only "General Condition") govern the sale of goods and services, marketed by Italian Makers Srl on www.italian-makers.net website. All purchasing contracts of goods and / or services concluded through the www.italian-makers.net website, and according to the procedures described above, between the seller and the customer, will be governed by these General Conditions.
The web pages on www.italian-makers.net (the "Site") are works covered by copyright belonging to Italian Makers Srl ("The Company", "we", "our"). The company offers to Customers a download service of digital projects that can be printed on 3D printers with the aim of creating physical objects, and it offers to sell and deliver products (as a whole, with all other services offered through the Site). All of these terms and guidelines are incorporated by reference into this Agreement.
IMPORTANT - PLEASE READ CAREFULLY THE CONDITIONS OF SALE. THE SITE IS COVERED BY COPYRIGHT BELONGING TO THE COMPANY ITALIAN MAKERS SRL. THIS IS A LEGAL AGREEMENT BETWEEN YOU AND THE COMPANY FOR USING THE SITE. BY ACCESSING OR USING THE SITE YOU ARE ACCEPTING THESE GENERAL CONDITIONS (ON ONE’S OWN ACCOUNT OR FOR THE ENTITY THAT YOU REPRESENT) DECLARING AND ENSURING OF HAVING THE RIGHT, THE AUTHORITIES AND THE CAPACITY TO AGREE TO THE ABOVE MENTIONED GENERAL CONDITIONS (ON ONE’S OWN ACCOUNT OR FOR THE ENTITY THAT YOU REPRESENT). IF YOU DO NOT AGREE TO ALL OF THE PROVISIONS OF THESE GENERAL CONDITIONS, DO NOT ACCESS OR USE THE SITE.
1. Acceptance of general conditions
The contract between Italian Makers Srl and the Customer shall be concluded with the acceptance, even partial, of the order by Italian Makers Srl, which reserves the right, at its incontestable discretion of accepting the order. The acceptance is implicit, unless communicated to the Customer in any way. By placing an order in the different ways provided, the Customer declares that he has read all the information provided during the purchasing procedure and has entirely accepted the general conditions and payment written hereinafter.
If the Customer is an end user (that is to say a natural person who buys goods for purposes not related to his profession), once the online purchasing procedure is concluded, he will print or save an electronic copy, and anyway he will store, the present general conditions of sale, in compliance with the requirements of Art. 3 and 4 of Legislative Decree no. 185/1999 on distance selling.
Any right of the Customer is excluded from compensation for damage or reimbursement, and also any contractual or non-contractual liability for direct or indirect damages to people and / or property, caused by the rejection, even partial, of an order.
2. Account
2.1 Account creation
In order to use certain features of the Site (i.e., to display order status, or to access your bookmarks), you must register an account with the company ("Account") and provide with some personal information in the site's registration form. Customer declares and warrants:
(a) to be a consumer in accordance with art. 3 of the Consumer Code;
(b) to be an adult;
(c) that data supplied by the same for implementation of the Contract are correct and true and
(d) It will be possible to maintain the accuracy of such information. You can cancel the Account at any time, for any reason, by following the instructions on the Site. The Company may suspend or close your Account in accordance with Section 17.
2.2 Liability Account
Customer is responsible for maintaining the confidentiality of the access data of his Account and he is fully responsible for all activities that are performed by his account. Immediately the Customer agrees to notify the Company of any unauthorized use, or the suspect of an unauthorized use of his account or of any other security violation. The company cannot and will not be liable for any loss or damage arising from the lack of compliance with the above mentioned requirements.
3. Site
3.1 License
Submitted to these General Conditions, the Company grants the Customer a non-transferable, non-exclusive, user license of the Site and Services for personal use and non-commercial.
3.2 Some limitations
The rights granted the Customer in these General Conditions are subject to the following limitations:
(a) He will not modify, create derivative works of disassemble, reverse compile or reverse engineering regarding any part of the Site or Services;
(b) He will not access the Site or Services with the aim of realizing a similar or competitive service; and
(c) except as expressly declared herein, no part of the Site or the Services can be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means. Any future release, upgrade, or further addition to the features of the Site or Services will be subject to the terms of these General Conditions. All copyright and other property rights on any content of the Site or Services must be stored in all copies thereof.
3.3 Modification
The company reserves the right, at any time, to modify, suspend or interrupt the Site or services or any part thereof, with or without notice. Customer agrees that the Company will not be liable to him or to those of third parties for any modification, suspension, or interruption of the Site or Services or any part thereof, unless otherwise described in Section 16.
3.4 No support or maintenance
Il Cliente prende atto e accetta che l’Azienda non avrà alcun obbligo di fornire supporto o manutenzione in relazione al sito o ai servizi.
3.5 Properties
The Customer acknowledges that all intellectual property rights, including copyrights, patents, trademarks and trade secrets, in the Site and Services are Company property or Company licensor. The use of the Site and Services does not transfer to the Customer or to a third party any right, title or interest in such intellectual property rights. The Company and its suppliers reserve all rights not granted in these General Conditions.
4. Customer Contents
4.1 Customer Contents
“Customer Contents” means any and all information and contents that a customer sends to, or use by, the Sites or Services (i.e. contents in the Customer profile or messages). The customer is solely responsible for his content. He assumes all risks associated with the use his contents, including the reliability about his accuracy, completeness or usefulness by others, or any disclosure of the Customer Content that makes him or to third parties, personally identifiable. He hereby declares and warrants that his Content does not violate the Acceptable Use Policy (defined below). The Customer cannot declare that his Content is in no way provided, sponsored or approved by the Company. Because it is the Customer the only responsible for his content (and not the Company), it is possible expose oneself to liability if, for example, the content violates the Acceptable Use Policy. The Company is not obligated to backup any Customer Content that could be deleted at any time. The customer is solely responsible for creating backup copies of his content, if desired.
4.2 Acceptable Use Policy
Hereinafter "the Acceptable Use Policy" is explained:
(a) The Customer agrees not to use the Site and Services to collect, upload, transmit, display, or distribute any Content
(i) not to violate any third party rights, including any copyright, trademark, patent, trade secret, moral right, right of privacy, right of publicity, or any other intellectual property or property rights;
(ii) that is illegal, offensive, abusive, harmful, threatening, prejudicial, invasive of another's privacy, vulgar, defamatory, false, intentionally misleading, which calumniates the trade, pornographic, sexually explicit, obscene, clearly offensive, which promotes racism, bigotry, hatred or physical menace of any kind against any group or individual, who promotes illegal activity or contributes to the creation of weapons, illegal material or that is in any case objectionable;
(iii) that is harmful to minors in any way; or
(iv) that is in violation of any law, regulation, or obligations or restrictions imposed by a third party.
(b) Moreover, Customer agrees not to use the Site and Services with the purpose of:
(i) uploading, transmitting or distributing any viruses, worms, or any software intended to damage or alter a computer or data system;
(ii) sending unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicate or unsolicited messages, whether commercial or other;
(iii) gathering, collecting, merging or assembling information or data regarding other users, including e-mail addresses, without their consent;
(iv) obstructing, disrupting, or creating an undue burden on the servers or networks connected to the Site or Services or violating the regulations, policies or procedures of such networks;
(v) the attempt to obtain the unauthorized access to the site and services, other computer systems or connected networks, through the theft of passwords or other means;
(vi) harassing or interfering with the use of another Customer and the enjoyment of the Site or the Service;
(vii) introducing software or automated agents or scripts to the Site in order to create multiple accounts, generating automated searches, requests and questions, or extracting, removing, or analyzing data from the site (except that you grant the operators of public search engines the revocable permission to use spiders to copy materials from the Site for creating of search indexes of widely available materials, but not caches or archives of such materials); or
(viii) merging systematically, incorporating or creating a content deep-linking from your website, from a service or platform for commercial purposes websites without the prior written consent of the Company.
4.3 Application
We reserve the right to revise the Customer Content, investigate, and / or take appropriate actions against the Customer at our sole discretion in case of violation of the Acceptable Use Policy or any other provision of these General Conditions. Such actions may include remove or modify the Customer Content, closing the account in accordance with Section 17, and / or reporting the customer to the judicial authorities.
4.4 Feedback
If you provide company with any comments or suggestions regarding the Site or Services ("Feedback"), hereby the Customer assigns to the Company all rights in Feedback and agrees that the Company will have the right to use such feedback and related information, in any way he considers appropriate. The Company will treat any feedback that the Customer provides Company as non-confidential and non-property. The Customer agrees not to send to the Company any kind of information or idea that he considers confidential or property.
5. How to purchase
5.1 Purchasable products
The Customer may only purchase products in the Italian Makers Srl electronic catalog when placing your order and visible at the address (URL) http://www.italian-makers.net, as described in the related information sheets. The technical information included in the site www.italian-makers.net accurately reproduce those of the manufacturers of the products included in the catalog. Therefore, Italian Makers Srl, reserves the right to modify the technical information of products in order to adapt them to those provided by the manufacturers, without any prior notice. It is understood that the picture accompanying the description sheet of a product cannot be fully representative of its characteristics, and differ in color, size, and accessories in the picture. All information supporting the purchase (Glossary, purchasing Guide, etc.) are to be considered as mere material for general information, not related to real characteristics of each product.
5.2 Order confirmation
The correct order receiving is confirmed by Italian Makers Srl through an e-mail, sent to the email address supplied by the Customer. This confirmation message will contain Date and Time of the order receiving, the IP address from which the customer has placed the order and a 'Customer Order Number', to be used in any further communication with Italian Makers Srl. The message offers all the data entered by the Customer who agrees to verify the correctness and promptly to communicate any corrections, as described in this document.
5.3 Rejection of the order
In the case of rejection of the order, Italian Makers Srl provides a prompt notice to Customer.
5.4 Prices
All prices on this website include VAT, unless otherwise specified. Italian Makers Srl reserves the right to modify the prices at any time, without prior notice.
5.5 Product availability
In www.italian-makers.net site, the amount of product available when ordering are not visible. Since the simultaneous access of many users-customers and the simultaneous possibility of "on-line" orders modify product availability, Italian Makers Srl does not guarantee the certainty of assignment of ordered merchandise.
On certain products, subject of the price promotions, Italian Makers Srl reserves the right to accept orders by reducing the quantities, prior notice and acceptance by the Customer, failing that the order will be canceled.
6. Payment methods
6.1 Bank Transfer in Advance
In case of payment by bank transfer in advance, the goods ordered by the Customer are kept reserved until the effective receiving of the bank payment through the transmission at Italian Makers Srl by fax at 089 8422548, or by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it., of the copy of bank transfer showing the number of CRO / TRN. The ordered goods will be send only when the effective credit occurs at c/c di Italian Makers Srl that must occur within 5 working days from the date of acceptance of the order, after which, the order is considered automatically canceled. The reason of the bank transfer must include the order identifier (Year, type and order number) that is released in the order confirmation email. The bank routing number for the bank transfer is: Italian Makers Srl at: BANCA MONTE PRUNO: CIN: X - ABI 08784 - CAB 76210 - C/C 011000111594 – IBAN IT62X0878476210011000111594.
6.3 Paypal/Credit Card
You can choose to pay for the goods by credit card or by Paypal. When confirming the order you will be redirected to the PayPal server, where you can input the credentials chosen when registering your Paypal account or if you do not have an account, you can input data relating to credit card with no obligation to register. Therefore, it will be possible to complete the transaction in total safety.
6.4 Other Payment Methods
For other payment methods, please contact Italian Makers Srl at number 089 8424138 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..
7. Delivery methods
For every order placed on www.italian-makers.net site, Italian Makers Srl will issue a normal invoice of the shipped goods. For the issuance of the invoice, the information provided by the Customer when placing the order is valid. No change in the invoice will be possible, after the issuance thereof. Shipping costs are charged to the Customer. The payment of the goods will be done by the Customer using the method chosen when placing the order. No fees or commission is due to Italian Makers Srl. The goods are shipped in packaging made directly from the manufacturer or in cardboard boxes properly sealed. The delivery times of the ordered goods are subject to change due to extenuating circumstances or due to traffic conditions and generally to road conditions or due to Authorities. The standard delivery unless otherwise agreed in writing between the parties, will take place at the following times: from 08.30 to 13.00; from 14.00 to 19.00, every day, except holidays, from Monday to Friday. No responsibility can be attributed to Italian Makers Srl in case of delay in the order execution or in the delivery of ordered goods.
The web pages on www.italian-makers.net (the "Site") are works covered by copyright belonging to Italian Makers Srl ("The Company", "we", "our"). The company offers to Customers a download service of digital projects that can be printed on 3D printers with the aim of creating physical objects, and it offers to sell and deliver products (as a whole, with all other services offered through the Site). All of these terms and guidelines are incorporated by reference into this Agreement.
IMPORTANT - PLEASE READ CAREFULLY THE CONDITIONS OF SALE. THE SITE IS COVERED BY COPYRIGHT BELONGING TO THE COMPANY ITALIAN MAKERS SRL. THIS IS A LEGAL AGREEMENT BETWEEN YOU AND THE COMPANY FOR USING THE SITE. BY ACCESSING OR USING THE SITE YOU ARE ACCEPTING THESE GENERAL CONDITIONS (ON ONE’S OWN ACCOUNT OR FOR THE ENTITY THAT YOU REPRESENT) DECLARING AND ENSURING OF HAVING THE RIGHT, THE AUTHORITIES AND THE CAPACITY TO AGREE TO THE ABOVE MENTIONED GENERAL CONDITIONS (ON ONE’S OWN ACCOUNT OR FOR THE ENTITY THAT YOU REPRESENT). IF YOU DO NOT AGREE TO ALL OF THE PROVISIONS OF THESE GENERAL CONDITIONS, DO NOT ACCESS OR USE THE SITE.
1. Acceptance of general conditions
The contract between Italian Makers Srl and the Customer shall be concluded with the acceptance, even partial, of the order by Italian Makers Srl, which reserves the right, at its incontestable discretion of accepting the order. The acceptance is implicit, unless communicated to the Customer in any way. By placing an order in the different ways provided, the Customer declares that he has read all the information provided during the purchasing procedure and has entirely accepted the general conditions and payment written hereinafter.
If the Customer is an end user (that is to say a natural person who buys goods for purposes not related to his profession), once the online purchasing procedure is concluded, he will print or save an electronic copy, and anyway he will store, the present general conditions of sale, in compliance with the requirements of Art. 3 and 4 of Legislative Decree no. 185/1999 on distance selling.
Any right of the Customer is excluded from compensation for damage or reimbursement, and also any contractual or non-contractual liability for direct or indirect damages to people and / or property, caused by the rejection, even partial, of an order.
2. Account
2.1 Account creation
In order to use certain features of the Site (i.e., to display order status, or to access your bookmarks), you must register an account with the company ("Account") and provide with some personal information in the site's registration form. Customer declares and warrants:
(a) to be a consumer in accordance with art. 3 of the Consumer Code;
(b) to be an adult;
(c) that data supplied by the same for implementation of the Contract are correct and true and
(d) It will be possible to maintain the accuracy of such information. You can cancel the Account at any time, for any reason, by following the instructions on the Site. The Company may suspend or close your Account in accordance with Section 17.
2.2 Liability Account
Customer is responsible for maintaining the confidentiality of the access data of his Account and he is fully responsible for all activities that are performed by his account. Immediately the Customer agrees to notify the Company of any unauthorized use, or the suspect of an unauthorized use of his account or of any other security violation. The company cannot and will not be liable for any loss or damage arising from the lack of compliance with the above mentioned requirements.
3. Site
3.1 License
Submitted to these General Conditions, the Company grants the Customer a non-transferable, non-exclusive, user license of the Site and Services for personal use and non-commercial.
3.2 Some limitations
The rights granted the Customer in these General Conditions are subject to the following limitations:
(a) He will not modify, create derivative works of disassemble, reverse compile or reverse engineering regarding any part of the Site or Services;
(b) He will not access the Site or Services with the aim of realizing a similar or competitive service; and
(c) except as expressly declared herein, no part of the Site or the Services can be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means. Any future release, upgrade, or further addition to the features of the Site or Services will be subject to the terms of these General Conditions. All copyright and other property rights on any content of the Site or Services must be stored in all copies thereof.
3.3 Modification
The company reserves the right, at any time, to modify, suspend or interrupt the Site or services or any part thereof, with or without notice. Customer agrees that the Company will not be liable to him or to those of third parties for any modification, suspension, or interruption of the Site or Services or any part thereof, unless otherwise described in Section 16.
3.4 No support or maintenance
Il Cliente prende atto e accetta che l’Azienda non avrà alcun obbligo di fornire supporto o manutenzione in relazione al sito o ai servizi.
3.5 Properties
The Customer acknowledges that all intellectual property rights, including copyrights, patents, trademarks and trade secrets, in the Site and Services are Company property or Company licensor. The use of the Site and Services does not transfer to the Customer or to a third party any right, title or interest in such intellectual property rights. The Company and its suppliers reserve all rights not granted in these General Conditions.
4. Customer Contents
4.1 Customer Contents
“Customer Contents” means any and all information and contents that a customer sends to, or use by, the Sites or Services (i.e. contents in the Customer profile or messages). The customer is solely responsible for his content. He assumes all risks associated with the use his contents, including the reliability about his accuracy, completeness or usefulness by others, or any disclosure of the Customer Content that makes him or to third parties, personally identifiable. He hereby declares and warrants that his Content does not violate the Acceptable Use Policy (defined below). The Customer cannot declare that his Content is in no way provided, sponsored or approved by the Company. Because it is the Customer the only responsible for his content (and not the Company), it is possible expose oneself to liability if, for example, the content violates the Acceptable Use Policy. The Company is not obligated to backup any Customer Content that could be deleted at any time. The customer is solely responsible for creating backup copies of his content, if desired.
4.2 Acceptable Use Policy
Hereinafter "the Acceptable Use Policy" is explained:
(a) The Customer agrees not to use the Site and Services to collect, upload, transmit, display, or distribute any Content
(i) not to violate any third party rights, including any copyright, trademark, patent, trade secret, moral right, right of privacy, right of publicity, or any other intellectual property or property rights;
(ii) that is illegal, offensive, abusive, harmful, threatening, prejudicial, invasive of another's privacy, vulgar, defamatory, false, intentionally misleading, which calumniates the trade, pornographic, sexually explicit, obscene, clearly offensive, which promotes racism, bigotry, hatred or physical menace of any kind against any group or individual, who promotes illegal activity or contributes to the creation of weapons, illegal material or that is in any case objectionable;
(iii) that is harmful to minors in any way; or
(iv) that is in violation of any law, regulation, or obligations or restrictions imposed by a third party.
(b) Moreover, Customer agrees not to use the Site and Services with the purpose of:
(i) uploading, transmitting or distributing any viruses, worms, or any software intended to damage or alter a computer or data system;
(ii) sending unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicate or unsolicited messages, whether commercial or other;
(iii) gathering, collecting, merging or assembling information or data regarding other users, including e-mail addresses, without their consent;
(iv) obstructing, disrupting, or creating an undue burden on the servers or networks connected to the Site or Services or violating the regulations, policies or procedures of such networks;
(v) the attempt to obtain the unauthorized access to the site and services, other computer systems or connected networks, through the theft of passwords or other means;
(vi) harassing or interfering with the use of another Customer and the enjoyment of the Site or the Service;
(vii) introducing software or automated agents or scripts to the Site in order to create multiple accounts, generating automated searches, requests and questions, or extracting, removing, or analyzing data from the site (except that you grant the operators of public search engines the revocable permission to use spiders to copy materials from the Site for creating of search indexes of widely available materials, but not caches or archives of such materials); or
(viii) merging systematically, incorporating or creating a content deep-linking from your website, from a service or platform for commercial purposes websites without the prior written consent of the Company.
4.3 Application
We reserve the right to revise the Customer Content, investigate, and / or take appropriate actions against the Customer at our sole discretion in case of violation of the Acceptable Use Policy or any other provision of these General Conditions. Such actions may include remove or modify the Customer Content, closing the account in accordance with Section 17, and / or reporting the customer to the judicial authorities.
4.4 Feedback
If you provide company with any comments or suggestions regarding the Site or Services ("Feedback"), hereby the Customer assigns to the Company all rights in Feedback and agrees that the Company will have the right to use such feedback and related information, in any way he considers appropriate. The Company will treat any feedback that the Customer provides Company as non-confidential and non-property. The Customer agrees not to send to the Company any kind of information or idea that he considers confidential or property.
5. How to purchase
5.1 Purchasable products
The Customer may only purchase products in the Italian Makers Srl electronic catalog when placing your order and visible at the address (URL) http://www.italian-makers.net, as described in the related information sheets. The technical information included in the site www.italian-makers.net accurately reproduce those of the manufacturers of the products included in the catalog. Therefore, Italian Makers Srl, reserves the right to modify the technical information of products in order to adapt them to those provided by the manufacturers, without any prior notice. It is understood that the picture accompanying the description sheet of a product cannot be fully representative of its characteristics, and differ in color, size, and accessories in the picture. All information supporting the purchase (Glossary, purchasing Guide, etc.) are to be considered as mere material for general information, not related to real characteristics of each product.
5.2 Order confirmation
The correct order receiving is confirmed by Italian Makers Srl through an e-mail, sent to the email address supplied by the Customer. This confirmation message will contain Date and Time of the order receiving, the IP address from which the customer has placed the order and a 'Customer Order Number', to be used in any further communication with Italian Makers Srl. The message offers all the data entered by the Customer who agrees to verify the correctness and promptly to communicate any corrections, as described in this document.
5.3 Rejection of the order
In the case of rejection of the order, Italian Makers Srl provides a prompt notice to Customer.
5.4 Prices
All prices on this website include VAT, unless otherwise specified. Italian Makers Srl reserves the right to modify the prices at any time, without prior notice.
5.5 Product availability
In www.italian-makers.net site, the amount of product available when ordering are not visible. Since the simultaneous access of many users-customers and the simultaneous possibility of "on-line" orders modify product availability, Italian Makers Srl does not guarantee the certainty of assignment of ordered merchandise.
On certain products, subject of the price promotions, Italian Makers Srl reserves the right to accept orders by reducing the quantities, prior notice and acceptance by the Customer, failing that the order will be canceled.
6. Payment methods
6.1 Bank Transfer in Advance
In case of payment by bank transfer in advance, the goods ordered by the Customer are kept reserved until the effective receiving of the bank payment through the transmission at Italian Makers Srl by fax at 089 8422548, or by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it., of the copy of bank transfer showing the number of CRO / TRN. The ordered goods will be send only when the effective credit occurs at c/c di Italian Makers Srl that must occur within 5 working days from the date of acceptance of the order, after which, the order is considered automatically canceled. The reason of the bank transfer must include the order identifier (Year, type and order number) that is released in the order confirmation email. The bank routing number for the bank transfer is: Italian Makers Srl at: BANCA MONTE PRUNO: CIN: X - ABI 08784 - CAB 76210 - C/C 011000111594 – IBAN IT62X0878476210011000111594.
6.3 Paypal/Credit Card
You can choose to pay for the goods by credit card or by Paypal. When confirming the order you will be redirected to the PayPal server, where you can input the credentials chosen when registering your Paypal account or if you do not have an account, you can input data relating to credit card with no obligation to register. Therefore, it will be possible to complete the transaction in total safety.
6.4 Other Payment Methods
For other payment methods, please contact Italian Makers Srl at number 089 8424138 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..
7. Delivery methods
For every order placed on www.italian-makers.net site, Italian Makers Srl will issue a normal invoice of the shipped goods. For the issuance of the invoice, the information provided by the Customer when placing the order is valid. No change in the invoice will be possible, after the issuance thereof. Shipping costs are charged to the Customer. The payment of the goods will be done by the Customer using the method chosen when placing the order. No fees or commission is due to Italian Makers Srl. The goods are shipped in packaging made directly from the manufacturer or in cardboard boxes properly sealed. The delivery times of the ordered goods are subject to change due to extenuating circumstances or due to traffic conditions and generally to road conditions or due to Authorities. The standard delivery unless otherwise agreed in writing between the parties, will take place at the following times: from 08.30 to 13.00; from 14.00 to 19.00, every day, except holidays, from Monday to Friday. No responsibility can be attributed to Italian Makers Srl in case of delay in the order execution or in the delivery of ordered goods.
Upon delivery of the goods by the courier, the customer is required to check:
- that the number of delivered packages is the same as reported in DDT or in the Invoice;
- that the packaging is intact, not damaged, or wet or, in any case, altered.
Possible internal and external damage or the mismatch in the number of packages or in directions, must be immediately reported to the courier who delivers, adding the expression "withdrawal conditional" on the specific accompanying document both of the courier and the sender and confirmed, within 8 days by registered letter with return receipt to the courier, whose address is written on the accompanying document and for reference at Italian Makers Srl by fax at 089 8422548 or by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.. In the specific case of damaged package you have to write "withdrawal conditional because the package is damaged". It 'also required the opening of an irregularity procedure at Italian Makers Srl. Once signed the document of the courier, the Customer cannot make any objection about the characteristics of the goods. Despite the packaging is intact, sometimes it happens that the material inside is damaged, we encourage You to always check and in the presence of the courier, the received goods. The goods are at buyer's peril. The sender refuses any responsibility. Any damage or hidden defects must be reported in writing by registered letter with return receipt to the courier whose address is written on the accompanying document.
The digital projects that can be printed on 3D printers, will be downloadable directly from the website upon receiving the payment.
8. Order fulfillment and delivery times
8.1 Order fulfillment times
The "order fulfillment times" expression means the time interval that passes from receiving the order to the delivering goods to the courier. All orders, containing products available in stock, whereof we have received the payment confirmation by 12.00 PM on a business day, are entrusted to the courier on the evening of the same day.
The digital projects that can be printed on 3D printers, will be immediately downloadable from the website upon receiving the payment.
8.2 Courier delivery times
Normally, in Italy, 24/48 hours, 72 hours to the islands and the disadvantaged areas. Depending on the province, these times may be extended. Ask any confirmation to your sales representative about the times required for your province. All deliveries shipped outside of the Italian territory will have times ranging from 48 hours to 15 days, depending on the destination Country..
9. Delivery charges by express courier
The delivery charges, all over the Italian territory, including the islands, are € 9 including VAT. All deliveries shipped outside the Italian territory will have costs directly calculated during the order processing, which will vary depending on the destination Country.
10. Warranty
All products commercialized by Italian Makers Srl are covered by the manufacturer's standard warranty and by a 24 month warranty for lack of conformity, according to Legislative Decree n. 24/02. To use the warranty, the Customer must keep the invoice received together with the purchased goods.
The manufacturer's standard warranty is provided as explained in the documentation inside the product packaging. If, following intervention by an Authorized Assistance Center, the lack should not be covered by the manufacturer's standard warranty, the customer will be charged for any costs of verification and reactivation required from the Authorized Assistance, as well as transportation costs, if supported by Italian Makers Srl.
The 24 month warranty pursuant to Legislative Decree n. 24/02 applies to product that shows a lack of conformity, provided that it is used correctly, respecting its intended use and as provided in the attached technical documentation. This warranty, in accordance with the Decree. No 24/92, is reserved to the private Consumer (a natural person who buys goods for purposes not related to his professional activity, that is, he makes the purchase without specifying in the order form a reference to VAT number). In case of lack of conformity, Italian Makers Srl provides for, without cost to the Customer, the reactivation of the product conformity by repair / replacement or reduction of price, until the termination of the contract. If, following intervention by an Authorized Assistance Center, a lack of conformity pursuant to Legislative Decree n. 24/02 should not exist, the customer will be charged for any costs of verification and reactivation required from the Authorized Assistance, as well as transportation costs, if supported by Italian Makers Srl.
Replacements in case of DOA (Dead On Arrival: product not working at first starting), except the conditions for the application of Legislative Decree n. 24/02, will be made only if expressly provided for by the manufacturer. The timing of replacement or any repair of the product depends solely by the manufacturer.
If, for any reason Italian Makers Srl, was not able to replace a warranted product (repaired or replaced), may proceed, prior consent of the Customer, with the replacement of the product itself (if still present in the price list) or with another of equal characteristics and value or, finally, with the issue of a voucher for the same amount to be spent on another product valid for 6 months from the time of release.
No damage can be obtained from Italian Makers Srl for any delays in repairs or replacements of products under warranty.
In those cases where the application of warranty provides for the return of the product, the good must be returned by Customer in its original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc...); to limit damage to the original package, we recommend, when possible, to put in a second box; the attachment of labels and tape directly on the original product packaging must be avoided in every case..
11. Privacy
The personal data required during the order sending are collected by Italian Makers Srl and processed on computer media, in order to satisfy the obligations under the contract concluded with the Customer and will not be disclosed to third parties under any circumstances and for any reason. Italian Makers Srl guarantees its customers the respect of rules on the processing of personal data, covered by the Privacy Code under LD. No 196, 30.06.03. The data controller is Italian Makers Srl, Monsignor Angelo Terrone street, 11 84085 Mercato San Severino (SA), in the person of the legal representative, unless a manager is appointed under the Article. 29 of Legislative Decree no. n. 196/2003. The customer, at any time, has the right to withdraw consent to the processing of personal data by written notice to be sent to the registered office of Italian Makers Srl. The customer, who claims to have received the information pursuant to art. 13 and on the rights concerning himself, pursuant to art. 7 of Legislative Decree. n. 196/2003, has the right to access his data in the manner specified therein. The Marketing communications will be sent only with the explicit consent of the Customer released together with the consent to the processing and sending in the online registration form. For more information about the privacy practices please see the specific page http://www.italian-makers.net/en/privacy-statement.
12. Right of withdrawal
The Customer has the right to withdrawal from the stipulated contract, without penalty and without giving any reason, within 14 working days of receiving the goods. The customer can exercise the right of withdrawal, within that period, showing by written notice at the offices of Italian Makers Srl referred to in art. 4, to be sent by registered letter with notification of reception. The communication can be sent, within the same period, also by telegram, telex, e-mail and fax, provided that it is confirmed by registered letter with notification of reception within the next forty-eight hours.
The Customer who intends to exercise the right of withdrawal must return the products to the address indicated on the invoice, following the instructions therein contained, within 10 working days from receiving the goods. Pursuant to Article 55, second clause, of the Consumer Code, the Customer has no right of withdrawal in the following cases:
- supply of sealed products, opened by the customer;
- - supply of custom-tailored and personalized products, or that by their very nature, cannot be returned or are liable to deteriorate or expire rapidly;
The product return costs are charged to the Customer. Italian Makers Srl will return, within 30 days from receiving the products by the Customer:
(i) the full price paid by the Customer in case of returning the product complete with all its parts and functions; or
(ii) (ii) the portion of the price equivalent to the product actually returned by the customer who has appreciably consumed the product and / or so as to significantly reduce the value.
For digital projects that can be printed on 3D printers, the right of withdrawal is not expected.
13. Changes to General Conditions
These General Conditions are subject to occasional revision, and if we make substantial changes, we could communicate by sending an e-mail to the last e-mail address that has been provided to us (if any) and/or by posting notice of changes on our site. Any changes to these General Conditions will become effective within 30 calendar days following the sending of our email notification (if applicable) or thirty (30) calendar days after our publication of notice of the changes on our site. These changes will become effective immediately for new users of our website or service. Customer is responsible for providing us with his latest e-mail address. In the event that the last e-mail address that has been provided to us is not valid, or for any reason it is not able to provide customer with the previously described notice, our sending of the e-mail containing such communication will constitute in any case an effective notice of the changes described in the notice. Your continued use of our sites or services that following the notification of these changes will have to assume the recognition of these changes and the agreement will be bound by the terms and conditions of such changes.
14. Release
Hereby the Customer indemnifies us forever (to our officers, employees, agents, affiliates, successors, and assignee) from every single past, present and future dispute, claim, controversy, claim, obligation, responsibility, action and cause of action of any kind and nature (including personal injury, death and damage to property), which has occurred or emerged directly or indirectly, or connected directly or indirectly to, any interaction with the Site or the Services.
15. Disclaimer
The site and services are provided with the formula "as is" and "as available", and we (and our suppliers) expressly deny any warranties and conditions of any kind, expressed or implied, including warranties or conditions of merchantability, suitability for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement. We (and our suppliers) do not release no warranty that the Site:
(a) fulfills the Customer requirements;
(b) will be available on an uninterrupted basis, timely, safe or error-free; or
(c) It will be accurate, reliable, free of viruses or malicious code, complete, legal, or safe. To the fullest extent permitted by applicable law, we hereby explicitly disclaim the liability for defective or faulty products, complaints that are due to normal use, improper use, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation. To the fullest extent permitted by applicable law, we hereby disclaim any and all liability, risk, damage resulting from death or personal injury caused by the assembly or by the functioning of our products. Italian Makers Srl assumes no responsibility, or will be responsible for any damage, or any virus or malware that could infect your computer, telecommunication equipment, or other properties caused by or arising out of the Customer access or browsing this web site, or the downloading of any information or materials from this website.
16. Limitation of Liability
Under no circumstances, we (and our suppliers) will be liable to the Customer or any third party for any lost profits or any indirect, consequential, exemplary, incidental, special or punitive damages arising out of or relating to these terms of use or the inability to use, the site or services, although we have been advised of the possibility of such damages. . The access and use of the site and services are at the discretion and risk of the Customer, who will be solely responsible for any damage to your computer system or loss of data that result from them.
Notwithstanding any clause that provides for the contrary contained herein, our liability for damages arising out of or related to these terms of use (for any cause and independently from the action form) will be at all times limited to a maximum of fifty EURO ( € 50). The presence of more than one complaint does not extend this limit. The Customer agrees that our suppliers will have no liability of any kind arising from or related to these General Conditions.
17. Duration and Termination
These General Conditions will fully remain in force and efficient while you use the Website and/or the Services. We can
(a) (a) suspend the rights of use of the Site or the Service (including your account) or parts thereof, or,
(b) (b) withdraw these Terms of Use, at any time, for any reason, at our discretion, also for any use of the site or services in violation of these Terms of Use. In the event of termination of these Terms of Use, the account and the right to access and use the Site and the services will immediately terminate. The Customer acknowledges that by the termination of his account, the Customer contents associated with it from our real-time database will be deleted. The Company will have no liability for any termination of these General Conditions, including the account termination or elimination of customer contents. Even after these Terms of Use are terminated, the following provisions will remain in force: Sections 3.2-3.5.
18. Jurisdiction and applicable Law
These General Conditions are governed by the laws of the Italian State, without generate any conflict of law principles that may require the application of the law of another jurisdiction. Any action or procedure concerning a claim or dispute by law or equity that arise from or refers to these General Conditions or of the Site or services (a "Claim") must be brought in a court based in Italy, and each party irrevocably submits to the exclusive jurisdiction and the seat of such court in any action or proceeding, unless that request is submitted to arbitration, as described below. Notwithstanding any contrary provision, the Company may seek injunctive relief in any person in charge to protect its intellectual property or private or confidential information. For the solution of civil and criminal litigation arising from the conclusion of this distance sale contract, the competent court is in Nocera Inferiore (SA).
19. Entire Agreement
These General Conditions establish the entire agreement between us and the Customer regarding the use of the site and services. They may be modified by Italian Makers Srl without prior notice and will be valid from the publication date on the website www.italian-makers.net.
If any provision of these General Conditions is, for any reason, considered invalid or inapplicable, the other provisions of these General Conditions will be intact and the provisions invalid or inapplicable will be deemed modified so that they are valid and applicable to the maximum extent permitted by law. These General Conditions, the rights and duties of the Customer herein, cannot be assigned, sub-contracted, delegated, or otherwise transferred by the Customer without prior written consent of the Company, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null. These General Conditions will be binding regarding the grantees.
19.1 Claims
Any potential claim must only be addressed to Italian Makers Srl, Monsignor Angelo Terrone street, 11 84085 Mercato San Severino (SA). If you have any questions about these Terms of Use, please contact Italian Makers Srl at This email address is being protected from spambots. You need JavaScript enabled to view it..
19.2 Copyright
All registered trademarks, logos and trademarks ("Trademarks") displayed on the site are owned by us or by third parties. It is not permitted to use these trademarks without our prior written consent or the consent of such third parties that may own the Trademarks.
- that the number of delivered packages is the same as reported in DDT or in the Invoice;
- that the packaging is intact, not damaged, or wet or, in any case, altered.
Possible internal and external damage or the mismatch in the number of packages or in directions, must be immediately reported to the courier who delivers, adding the expression "withdrawal conditional" on the specific accompanying document both of the courier and the sender and confirmed, within 8 days by registered letter with return receipt to the courier, whose address is written on the accompanying document and for reference at Italian Makers Srl by fax at 089 8422548 or by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.. In the specific case of damaged package you have to write "withdrawal conditional because the package is damaged". It 'also required the opening of an irregularity procedure at Italian Makers Srl. Once signed the document of the courier, the Customer cannot make any objection about the characteristics of the goods. Despite the packaging is intact, sometimes it happens that the material inside is damaged, we encourage You to always check and in the presence of the courier, the received goods. The goods are at buyer's peril. The sender refuses any responsibility. Any damage or hidden defects must be reported in writing by registered letter with return receipt to the courier whose address is written on the accompanying document.
The digital projects that can be printed on 3D printers, will be downloadable directly from the website upon receiving the payment.
8. Order fulfillment and delivery times
8.1 Order fulfillment times
The "order fulfillment times" expression means the time interval that passes from receiving the order to the delivering goods to the courier. All orders, containing products available in stock, whereof we have received the payment confirmation by 12.00 PM on a business day, are entrusted to the courier on the evening of the same day.
The digital projects that can be printed on 3D printers, will be immediately downloadable from the website upon receiving the payment.
8.2 Courier delivery times
Normally, in Italy, 24/48 hours, 72 hours to the islands and the disadvantaged areas. Depending on the province, these times may be extended. Ask any confirmation to your sales representative about the times required for your province. All deliveries shipped outside of the Italian territory will have times ranging from 48 hours to 15 days, depending on the destination Country..
9. Delivery charges by express courier
The delivery charges, all over the Italian territory, including the islands, are € 9 including VAT. All deliveries shipped outside the Italian territory will have costs directly calculated during the order processing, which will vary depending on the destination Country.
10. Warranty
All products commercialized by Italian Makers Srl are covered by the manufacturer's standard warranty and by a 24 month warranty for lack of conformity, according to Legislative Decree n. 24/02. To use the warranty, the Customer must keep the invoice received together with the purchased goods.
The manufacturer's standard warranty is provided as explained in the documentation inside the product packaging. If, following intervention by an Authorized Assistance Center, the lack should not be covered by the manufacturer's standard warranty, the customer will be charged for any costs of verification and reactivation required from the Authorized Assistance, as well as transportation costs, if supported by Italian Makers Srl.
The 24 month warranty pursuant to Legislative Decree n. 24/02 applies to product that shows a lack of conformity, provided that it is used correctly, respecting its intended use and as provided in the attached technical documentation. This warranty, in accordance with the Decree. No 24/92, is reserved to the private Consumer (a natural person who buys goods for purposes not related to his professional activity, that is, he makes the purchase without specifying in the order form a reference to VAT number). In case of lack of conformity, Italian Makers Srl provides for, without cost to the Customer, the reactivation of the product conformity by repair / replacement or reduction of price, until the termination of the contract. If, following intervention by an Authorized Assistance Center, a lack of conformity pursuant to Legislative Decree n. 24/02 should not exist, the customer will be charged for any costs of verification and reactivation required from the Authorized Assistance, as well as transportation costs, if supported by Italian Makers Srl.
Replacements in case of DOA (Dead On Arrival: product not working at first starting), except the conditions for the application of Legislative Decree n. 24/02, will be made only if expressly provided for by the manufacturer. The timing of replacement or any repair of the product depends solely by the manufacturer.
If, for any reason Italian Makers Srl, was not able to replace a warranted product (repaired or replaced), may proceed, prior consent of the Customer, with the replacement of the product itself (if still present in the price list) or with another of equal characteristics and value or, finally, with the issue of a voucher for the same amount to be spent on another product valid for 6 months from the time of release.
No damage can be obtained from Italian Makers Srl for any delays in repairs or replacements of products under warranty.
In those cases where the application of warranty provides for the return of the product, the good must be returned by Customer in its original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc...); to limit damage to the original package, we recommend, when possible, to put in a second box; the attachment of labels and tape directly on the original product packaging must be avoided in every case..
11. Privacy
The personal data required during the order sending are collected by Italian Makers Srl and processed on computer media, in order to satisfy the obligations under the contract concluded with the Customer and will not be disclosed to third parties under any circumstances and for any reason. Italian Makers Srl guarantees its customers the respect of rules on the processing of personal data, covered by the Privacy Code under LD. No 196, 30.06.03. The data controller is Italian Makers Srl, Monsignor Angelo Terrone street, 11 84085 Mercato San Severino (SA), in the person of the legal representative, unless a manager is appointed under the Article. 29 of Legislative Decree no. n. 196/2003. The customer, at any time, has the right to withdraw consent to the processing of personal data by written notice to be sent to the registered office of Italian Makers Srl. The customer, who claims to have received the information pursuant to art. 13 and on the rights concerning himself, pursuant to art. 7 of Legislative Decree. n. 196/2003, has the right to access his data in the manner specified therein. The Marketing communications will be sent only with the explicit consent of the Customer released together with the consent to the processing and sending in the online registration form. For more information about the privacy practices please see the specific page http://www.italian-makers.net/en/privacy-statement.
12. Right of withdrawal
The Customer has the right to withdrawal from the stipulated contract, without penalty and without giving any reason, within 14 working days of receiving the goods. The customer can exercise the right of withdrawal, within that period, showing by written notice at the offices of Italian Makers Srl referred to in art. 4, to be sent by registered letter with notification of reception. The communication can be sent, within the same period, also by telegram, telex, e-mail and fax, provided that it is confirmed by registered letter with notification of reception within the next forty-eight hours.
The Customer who intends to exercise the right of withdrawal must return the products to the address indicated on the invoice, following the instructions therein contained, within 10 working days from receiving the goods. Pursuant to Article 55, second clause, of the Consumer Code, the Customer has no right of withdrawal in the following cases:
- supply of sealed products, opened by the customer;
- - supply of custom-tailored and personalized products, or that by their very nature, cannot be returned or are liable to deteriorate or expire rapidly;
The product return costs are charged to the Customer. Italian Makers Srl will return, within 30 days from receiving the products by the Customer:
(i) the full price paid by the Customer in case of returning the product complete with all its parts and functions; or
(ii) (ii) the portion of the price equivalent to the product actually returned by the customer who has appreciably consumed the product and / or so as to significantly reduce the value.
For digital projects that can be printed on 3D printers, the right of withdrawal is not expected.
13. Changes to General Conditions
These General Conditions are subject to occasional revision, and if we make substantial changes, we could communicate by sending an e-mail to the last e-mail address that has been provided to us (if any) and/or by posting notice of changes on our site. Any changes to these General Conditions will become effective within 30 calendar days following the sending of our email notification (if applicable) or thirty (30) calendar days after our publication of notice of the changes on our site. These changes will become effective immediately for new users of our website or service. Customer is responsible for providing us with his latest e-mail address. In the event that the last e-mail address that has been provided to us is not valid, or for any reason it is not able to provide customer with the previously described notice, our sending of the e-mail containing such communication will constitute in any case an effective notice of the changes described in the notice. Your continued use of our sites or services that following the notification of these changes will have to assume the recognition of these changes and the agreement will be bound by the terms and conditions of such changes.
14. Release
Hereby the Customer indemnifies us forever (to our officers, employees, agents, affiliates, successors, and assignee) from every single past, present and future dispute, claim, controversy, claim, obligation, responsibility, action and cause of action of any kind and nature (including personal injury, death and damage to property), which has occurred or emerged directly or indirectly, or connected directly or indirectly to, any interaction with the Site or the Services.
15. Disclaimer
The site and services are provided with the formula "as is" and "as available", and we (and our suppliers) expressly deny any warranties and conditions of any kind, expressed or implied, including warranties or conditions of merchantability, suitability for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement. We (and our suppliers) do not release no warranty that the Site:
(a) fulfills the Customer requirements;
(b) will be available on an uninterrupted basis, timely, safe or error-free; or
(c) It will be accurate, reliable, free of viruses or malicious code, complete, legal, or safe. To the fullest extent permitted by applicable law, we hereby explicitly disclaim the liability for defective or faulty products, complaints that are due to normal use, improper use, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation. To the fullest extent permitted by applicable law, we hereby disclaim any and all liability, risk, damage resulting from death or personal injury caused by the assembly or by the functioning of our products. Italian Makers Srl assumes no responsibility, or will be responsible for any damage, or any virus or malware that could infect your computer, telecommunication equipment, or other properties caused by or arising out of the Customer access or browsing this web site, or the downloading of any information or materials from this website.
16. Limitation of Liability
Under no circumstances, we (and our suppliers) will be liable to the Customer or any third party for any lost profits or any indirect, consequential, exemplary, incidental, special or punitive damages arising out of or relating to these terms of use or the inability to use, the site or services, although we have been advised of the possibility of such damages. . The access and use of the site and services are at the discretion and risk of the Customer, who will be solely responsible for any damage to your computer system or loss of data that result from them.
Notwithstanding any clause that provides for the contrary contained herein, our liability for damages arising out of or related to these terms of use (for any cause and independently from the action form) will be at all times limited to a maximum of fifty EURO ( € 50). The presence of more than one complaint does not extend this limit. The Customer agrees that our suppliers will have no liability of any kind arising from or related to these General Conditions.
17. Duration and Termination
These General Conditions will fully remain in force and efficient while you use the Website and/or the Services. We can
(a) (a) suspend the rights of use of the Site or the Service (including your account) or parts thereof, or,
(b) (b) withdraw these Terms of Use, at any time, for any reason, at our discretion, also for any use of the site or services in violation of these Terms of Use. In the event of termination of these Terms of Use, the account and the right to access and use the Site and the services will immediately terminate. The Customer acknowledges that by the termination of his account, the Customer contents associated with it from our real-time database will be deleted. The Company will have no liability for any termination of these General Conditions, including the account termination or elimination of customer contents. Even after these Terms of Use are terminated, the following provisions will remain in force: Sections 3.2-3.5.
18. Jurisdiction and applicable Law
These General Conditions are governed by the laws of the Italian State, without generate any conflict of law principles that may require the application of the law of another jurisdiction. Any action or procedure concerning a claim or dispute by law or equity that arise from or refers to these General Conditions or of the Site or services (a "Claim") must be brought in a court based in Italy, and each party irrevocably submits to the exclusive jurisdiction and the seat of such court in any action or proceeding, unless that request is submitted to arbitration, as described below. Notwithstanding any contrary provision, the Company may seek injunctive relief in any person in charge to protect its intellectual property or private or confidential information. For the solution of civil and criminal litigation arising from the conclusion of this distance sale contract, the competent court is in Nocera Inferiore (SA).
19. Entire Agreement
These General Conditions establish the entire agreement between us and the Customer regarding the use of the site and services. They may be modified by Italian Makers Srl without prior notice and will be valid from the publication date on the website www.italian-makers.net.
If any provision of these General Conditions is, for any reason, considered invalid or inapplicable, the other provisions of these General Conditions will be intact and the provisions invalid or inapplicable will be deemed modified so that they are valid and applicable to the maximum extent permitted by law. These General Conditions, the rights and duties of the Customer herein, cannot be assigned, sub-contracted, delegated, or otherwise transferred by the Customer without prior written consent of the Company, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null. These General Conditions will be binding regarding the grantees.
19.1 Claims
Any potential claim must only be addressed to Italian Makers Srl, Monsignor Angelo Terrone street, 11 84085 Mercato San Severino (SA). If you have any questions about these Terms of Use, please contact Italian Makers Srl at This email address is being protected from spambots. You need JavaScript enabled to view it..
19.2 Copyright
All registered trademarks, logos and trademarks ("Trademarks") displayed on the site are owned by us or by third parties. It is not permitted to use these trademarks without our prior written consent or the consent of such third parties that may own the Trademarks.